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Signing in and account security

How to sign in, link several sign-in methods and avoid losing access to your account.

Who it’s for: Sign-in, linked accounts, account recovery

Link at least two sign-in methods

If you only sign in with one account and lose access to it, getting your subscription back is painful. A couple of extra links prevent that in under a minute.

  1. Open your profile

    Press the person icon on the right of the bottom bar.
    The dashboard: a bottom bar with three icons, the profile is the person silhouette on the right
    The profile icon in the bottom bar
    Top part of the profile menu
    Profile menu, upper part
    Lower part of the profile menu with payments and sign-in
    And the lower part — payments and sign-in

  2. Link your sign-in methods

    Press “Привязать” (Link) next to the method you want: email, Telegram, Google, Yandex, VK, Apple.
    Linked accounts: Email, Telegram, Google, Yandex, VK, Apple
    Linked sign-in methods

  3. Check that sign-in works

    Sign in both ways once — in the Telegram bot and in a browser. It is one account with one subscription.

  4. No subscription in the dashboard? You signed in to another account

    The dashboard accepts six sign-in methods: email, Telegram, Google, Yandex, VK and Apple. Until you link them together they are separate accounts, and a payment stays in the one it was made from.

    How to spot it: the dashboard shows no subscription, or a trial one, while the app still has plenty of days left. That means the app is connected to a subscription in another account of yours, and no money is lost.

    Recall which method you used when you paid and sign in with it. If someone else set the VPN up for you, they know the method.

    If you cannot recall it, open the app, copy the subscription link from the profile list and send it to support: it lets us find the right account. Do not forward that link to anyone else, it grants access to your VPN.

Done

Common questions

Are the bot and the website different accounts?
No, it’s one account. Subscription, payments and devices are shared — only the way you sign in differs.
I lost access to my sign-in account
If a second method is linked, sign in with it and add a new one. If there was only one method, contact support: recovery is possible but you’ll need to prove ownership of the subscription.
Support says my account has no paid subscription
Then you wrote from an account that never paid. The subscription is alive in another account of yours. Sign in with the method you paid with, or send the subscription link from the app so we can find the account.
Someone else set up the VPN for me. Where is my subscription?
In the account they paid from. Ask them which sign-in method it was. Without it we cannot show you the subscription or cancel a charge: support does not act on an account that isn’t yours.
I have two accounts. Can they be merged?
Yes, support does it. First sign in to the account that has the payment and write from there — that proves both are yours. Two caveats: paid periods are not added together, and devices have to be reconnected.
Contact supportOpen dashboard
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